Privacy Policy

Effective Date: November 2024
Last Updated: November 2024

Atlas List Group PTY LTD (ABN: 45 684 147 055), trading as HelloMapper, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, phone number, and date of birth
• ABN (for contractors), business name, and contact details
• Professional qualifications, certifications, and licenses
• Working with Children Check and NDIS Worker Screening results
• Bank account details for payment processing
• Profile photos and biographical information

1.2 Automatically Collected Information

• GPS location data (for job check-in/check-out verification)
• Device information, IP address, and browser type
• Usage data and platform interaction analytics
• Cookies and similar tracking technologies

1.3 Service-Related Information

• Job details, applications, and work history
• Messages and communications through our platform
• Ratings, reviews, and feedback
• Payment and invoice records
• Compliance and verification documents

2. How We Use Your Information

We use your information to:

• Facilitate connections between clients and contractors
• Process payments and generate invoices
• Verify qualifications and conduct background checks
• Track compliance with NDIS Code of Conduct and Australian laws
• Monitor GPS check-in/check-out for job verification
• Provide customer support and resolve disputes
• Send service notifications and platform updates
• Improve our platform and develop new features
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

3.1 With Other Users

We share relevant profile information between clients and contractors to facilitate job matching. This includes names, ratings, qualifications, and work history.

3.2 With Service Providers

We share information with trusted third parties who assist us in:

• Payment processing (Stripe)
• Accounting and financial reporting (MYOB)
• Background check services
• Cloud storage and hosting (Firebase, AWS)
• Communication services (email, SMS, push notifications)

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Compliance with ISO 27001 security standards

5. Your Rights (Australian Privacy Principles)

Under Australian Privacy Principles (APPs), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Object: Object to certain types of processing
• Portability: Request transfer of your data to another provider
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6. Data Retention

We retain your personal information for:

• Active accounts: Duration of your use of the platform
• Financial records: 7 years (ATO requirement)
• Compliance documents: As required by regulatory authorities
• Deleted accounts: 30 days, then permanently deleted (except where legally required to retain)

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be stored and processed in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification with 30 days' notice. Continued use of our platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with: